In accordance with the provisions of Article L.221-18 of the Consumer Code and of the European Directive n° 2011/83/EU of October 25, 2011 on consumer rights, the Customer has a period of fourteen (14) days, starting from the receipt of the Products ordered on the Site to notify HIMA JOMO of his/her wish to exercise his/her right of withdrawal by means of an unambiguous statement including the reference and the number of returned products or by means of the contact form available on the Site or by means of the withdrawal form available at the end of these General Sales Conditions.

As of the exercise of this right, the Customer has an additional period of fourteen (14) days to return, at his own expense, the Product(s) he ordered if the Product(s) does not give it satisfaction.

However, in accordance with the provisions of Article L.221-28 of the Consumer Code and Article 16 of the European Directive n° 2011/83/EU of October 25, 2011 on consumer rights, this right of withdrawal cannot be exercised for Product(s) made according to the Customer’s specifications or having been customized, nor for Product(s) opened and/or unsealed and/or used after delivery and which cannot be returned for reasons of hygiene or health protection (in particular, cosmetics and makeup products).