HIMA JOMO pays particular importance to the processing, confidentiality and safety of your personal data.

The aim of this privacy policy is to provide you with clear, simple and complete information about how we process the personal data you give us or the data we may collect while you are browsing our website, how it may be transferred to third parties and your rights and options to control your personal information and protect your privacy.

HIMA JOMO is the data controller of personal data collected on the website https://www. himajomo.com, in stores in the sense of the applicable regulations applying to personal data and in particular the EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR”).
Personal data is any information about an identified physical person or a physical person that may be directly or indirectly identified via an identification number or one or more elements particular to them, such as their last name, first name, date of birth, customer number, order number, photo, etc.

We can collect your personal data when you:

• Create a customer account on our website, in our app or in our stores;
• Order goods from our website;
• Make purchases in stores;
• Agree to receive personalized marketing communications from us by email, SMS, phone or post, depending on your selection;
• Answer surveys or satisfaction questionnaires based on your customer experience;
• Interact with our Maison via its official page on social networks or when we suggest re-use of content that you have published on a social network;
• Contact our customer service;
• Send requests for information to our company;
• Take part in an event we organize;
• Browse on the Internet using cookies or similar technology or when you click on advertisements for our products.

(i) As part of the services we provide, we may need to collect certain data directly from you using electronic forms on our website, mobile apps or in selected stores, or in paper form, for a range of purposes (see IV for a list of processing purposes).

Information we might collect includes:

• Your identity;
• Your contact details (e.g. e-mail address);
• Your personal preferences in relation to the products we market or to our website (e.g. language);
• Information relating to your orders, their tracking as well as the purchase invoices;
• Information you may provide for our customer service department;
• Specific health data if you report an adverse reaction to one of our products;
• Your bank details when placing an order on our website;
• Your publications/mentions of our products on social networks.

Your bank details are not transmitted in clear text on HIMA JOMO’s servers.

Payments are made via a secure payment platform, supplemented by control measures, to ensure the security of purchases made on Stripe and to combat fraud.

The details of your payment card communicated at the time of your order are never transmitted unencrypted on the network.

Personal data essential to HIMA JOMO are marked with an asterisk on all personal data collection forms on our website, in electronic form at some of our counters and stores but also offline, in paper form. 

If you do not fill in these compulsory fields, HIMA JOMO will probably not be able to respond to your requests and/or provide you with the requested services. Other information is optional and enables us to get to know you better and improve our communications and services with respect to you.

(ii) We may also collect certain data generated by your purchases of products or services, online or in stores, including information regarding the amount and type of your purchases.

(iii) Lastly, we may collect information relating to the use of our website, in particular your browsing (pages visited, links clicked, etc.). Some of this information may be collected through cookies placed on your web browser when you browse our website. To learn more about cookies, read the cookie section of this policy.

HIMA JOMO processes your data to:

• Enable you to create a customer account on our website, our application but also in our store;
• Manage your access to your customer account on the internet or on our application;
• Process and manage your online orders and their delivery;
• Record purchases made at our counters or in our store;
• Secure online transactions, prevent fraud, payment incidents and manage debt collection (see our GTCS for more details);
• Manage customer relations in the context of requests for information or complaints that you may send us via our website, our customer service or our pages on social networks;
• Track and manage alerts that you may send us as part of our cosmetic vigilance obligations;
• Manage and optimize your customer experience by improving our knowledge of our customers;
• Propose appropriate and tailored services, in particular within the framework of the evolution of our products and services;
• Conduct statistical analyses to develop management, measuring and reporting tools to adjust and improve our sales, marketing and product manufacturing;
• Send a generic newsletter: you have the right to object if you no longer wish to receive it;
• Analyze your preferences and habits, anticipate your needs based on your consumer profile and your publications/remarks about our products on social networks;
• Analyze the performance of our brand on social networks;
• Promote our brand on social networks;
• Manage your participation in the events for which you register;
• subject to your consent: to send you information about our offers, news and events on the communication media you have selected;
• subject to your consent: to send you personalized communications and to use third-party services to personalize your profile.

HIMA JOMO processes your personal data:

• To perform the contract agreed between yourself and HIMA JOMO, to manage your access to your customer account and to process and track your orders;
• As part of its legitimate interest in marketing management, securing its digital media (websites, applications, etc.) and the fight against fraud;
• When you have given us your consent to process your data, especially for the purposes of managing personalized information, your navigation data via cookies, etc.
• Within the framework of compliance with its legal obligations, particularly fiscal obligations (conservation of purchase invoices) and of cosmetic vigilance with regard to Regulation EU 1223/2009 of November 30, 2009 on cosmetic products;

Your personal data are processed by the personnel of HIMA JOMO. We ensure that only authorized persons within HIMA JOMO have access to your personal data when this is necessary for the purpose of managing our commercial relations or meeting our legal obligations.

We may also share your personal data with: 

• subcontractors such as:
  • hosting and maintenance providers for the site and our dematerialized solutions for collecting personal data in stores;
  • payment service providers;
  • fraud prevention and control providers;
  • logistics providers;
  • marketing solutions providers;
  • providers of management of commercial prospecting and communication via social networks;
  • customer service providers;
  • cosmetic vigilance alert management providers;
  • event organization providers;
  • third parties wishing to know your interests so that they can build similar audiences and target prospects corresponding to your profile. In the context of this specific processing, we are not the controller of the prospecting and you will not be the subject of the prospecting, your data being used only to build profiles similar to yours.

Please note that these partners may act as data controllers; in this case, they have their own privacy policies, as may be the case with the publishers of social networking applications and internet solutions such as Facebook, Instagram, Google etc. 

• third parties who carry out statistics on our performance on social networks on our behalf

Finally, HIMA JOMO may need to share your personal data with third parties to meet its legal, regulatory or treaty obligations, or to respond to requests from authorized legal authorities.

Some recipients of your personal data may be located abroad, including outside the European Economic Area.

Any transfer of your data outside the European Economic Area is subject to appropriate guarantees, including contractual, technical and organizational guarantees, that comply with applicable regulations relating to the protection of personal data.

Duration of data retention

The legal periods of conservation defined by HIMA JOMO respect the recommendations of the CNIL and the legal obligations to which HIMA JOMO is subjected.

Customer (i.e.: having a HIMA JOMO customer account)

Duration: 5 years from the date of first purchase or account creation.

Specificity: This period will be renewed each time you interact with HIMA JOMO (for example a purchase or an update of your profile) or your consent to continue to interact after this period.

Prospect

Duration: 3 years from the date of data collection

Specificity: This period will be renewed each time you interact with HIMA JOMO (for example participation in an event) or your consent to continue to interact after this period.

Customer relations department (i.e.: complaints or information)

Duration: duration of the processing of the application plus 5 years

Personal rights

Under current regulations, in particular the GDPR, you have the right to access and correct your personal data, request its erasure, object to processing on legitimate grounds and obtain limitation or portability, insofar as this is applicable.

You also have the right to formulate specific or general directives concerning the preservation, erasure and communication of your data post-mortem.

These rights can be exercised directly with HIMA JOMO by e-mail at contact@himajomo.com, via our online contact form accessible on our website or by mail at HIMA JOMO – Service Relation Client: 10, rue de Jarente – 75004 Paris – France accompanied by an identity document.

You may at any time request to no longer receive communications from us regarding our offers, news and events by using the hyperlink provided in each e-mail we send you. 

You also have the right to file a complaint with the Commission Nationale Informatique et Libertés (CNIL) 3, place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.

For any question in connection with the collection and processing of your Data by HIMA JOMO, you can contact our HIMA JOMO data controller by e-mail at contact@himajomo.com or via our online contact form accessible on our website.